Direct Debit Request Service Agreement
Victorian Allied Health Professionals Association ABN 38 106 461 384
About
This is your Direct Debit Service Agreement with the Victorian Health Professionals
Association (VAHPA) ABN 38 106 461 384 (formerly the HSU Health Professionals Vic
No. 3 Branch). It explains what your obligations are when undertaking a Direct Debit
arrangement with us. It also details what our obligations are to you as your Direct
Debit provider.
Please keep this agreement for future reference. It forms part of the terms and
conditions of your Direct Debit Request (DDR) and should be read in conjunction
with your DDR authorisation.
Definitions
account means the account held at your financial institution from which we are authorised
to arrange for funds to be debited.
agreement means this Direct Debit Request Service Agreement between you and us.
banking day means a day other than a Saturday or a Sunday or a public holiday listed
throughout Australia.
debit day means the day that payment by you to us is due.
debit payment means a particular transaction where a debit is made.
direct debit request means the Direct Debit Request between us and you.
us or we means Victorian Allied Health Professionals Association (VAHPA), (the Debit User)
you have authorised by requesting a Direct Debit Request.
you means the customer who has signed or authorised by other means the Direct Debit
Request.
your financial institution means the financial institution nominated by you on the
DDR at which the account is maintained.
1. Debiting your account
1.1 By signing a Direct Debit Request or by providing us with a valid instruction,
you have authorised us to arrange for funds to be debited from your account. You
should refer to the Direct Debit Request and this agreement for the terms of the
arrangement between us and you.
1.2 We will only arrange for funds to be debited from your account as authorised
in the Direct Debit Request.
2. Amendments by us
2.1 We may vary any details of this agreement or a Direct Debit Request at any time
by giving you at least fourteen (14) days written notice.
3. Amendments by you
You may change, stop or defer a debit payment, or terminate this agreement by providing
us with at least fourteen (14) days notification by writing to:
Victorian Allied Health Professionals Association
PO Box 13286, Law Courts, Vic 8010
or
by telephoning us on 1300 322 917 during business hours;
or
arranging it through your own financial institution, which is required to act promptly
on your instructions.
4. Your obligations
4.1 It is your responsibility to ensure that there are sufficient clear funds available
in your account to allow a debit payment to be made in accordance with the Direct
Debit Request.
4.2 If there are insufficient clear funds in your account to meet a debit payment:
(a) you may be charged a fee and/or interest by your financial institution;
(b) you may also incur fees or charges imposed or incurred by us; and
(c) you must arrange for the debit payment to be made by another method or arrange
for sufficient clear funds to be in your account by an agreed time so that we can
process the debit payment.
4.3 You should check your account statement to verify that the amounts debited from
your account are correct
5. Dispute
5.1 If you believe that there has been an error in debiting your account, you should
notify us directly on 1300 322 917 and confirm that notice in writing with us as
soon as possible so that we can resolve your query more quickly. Alternatively you
can take it up directly with your financial institution.
5.2 If we conclude as a result of our investigations that your account has been
incorrectly debited we will respond to your query by arranging for your financial
institution to adjust your account (including interest and charges) accordingly.
We will also notify you in writing of the amount by which your account has been
adjusted.
5.3 If we conclude as a result of our investigations that your account has not been
incorrectly debited we will respond to your query by providing you with reasons
and any evidence for this finding in writing.
6. Accounts
You should check:
(a) with your financial institution whether direct debiting is available from your
account as direct debiting is not available on all accounts offered by financial
institutions.
(b) your account details which you have provided to us are correct by checking them
against a recent account statement; and
(c) with your financial institution before completing the Direct Debit Request if
you have any queries about how to complete the Direct Debit Request.
7. Confidentiality
7.1 We will keep any information (including your account details) in your Direct
Debit Request confidential. We will make reasonable efforts to keep any such information
that we have about you secure and to ensure that any of our employees or agents
who have access to information about you do not make any unauthorised use, modification,
reproduction or disclosure of that information.
7.2 We will only disclose information that we have about you:
(a) to the extent specifically required by law; or
(b) for the purposes of this agreement (including disclosing information in connection
with any query or claim).
8. Notice
8.1 If you wish to notify us in writing about anything relating to this agreement,
you should write to
Victorian Allied Health Professionals Association
PO Box 13286, Law Courts, Vic 8010
8.2 We will notify you by sending a notice in the ordinary post to the address you
have given us in the Direct Debit Request.
8.3 Any notice will be deemed to have been received on the third banking day after
posting.